At Favashion Cloth Shop, we want you to love your purchase. If you are not completely satisfied, we offer a simple and hassle-free returns and refunds process. Please read the following guidelines carefully.
1. Return Eligibility
You may return items within 30 days of receiving your order, provided they meet the following criteria:
- Items must be unworn, unwashed, and in their original condition.
- All tags must be attached, and the original packaging should be included.
- Final sale items, clearance items, and gift cards are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
- Receive Instructions: We will provide you with a return authorization and further instructions on how to return your item.
- Ship the Item: Package the item securely and ship it back to the address provided in the return instructions. Please keep a copy of the tracking number for your records.
3. Refund Process
Once we receive your returned item:
- We will inspect it to ensure it meets our return criteria.
- If approved, we will process your refund to the original payment method used for the purchase.
- Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
4. Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item.
5. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Original Shipping Fees: Shipping fees for the original order are non-refundable.
6. Contact Us
If you have any questions or need assistance with the returns process, please contact us at:
Favashion Cloth Shop
2206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
[email protected]
16538702091
Thank you for shopping with Favashion Cloth Shop! We appreciate your business and are here to help you.
